Shipping and Returns Policy

Carrier Selection

Monster Janitorial LLC reserves the right to select the method of delivery on all flat-fee and free-shipping orders. Most orders ship via UPS Ground, USPS, or common carrier freight depending on item size, weight, destination, and manufacturer requirements.

Hazardous, Oversized & Freight Items

Hazardous materials, oversized items, heavy products, or freight shipments may require additional shipping and handling charges. If applicable, customers will be notified by email or phone after the order is placed and prior to shipment.

Order Confirmation & Tracking

An order confirmation email is sent for every purchase. Order status and available tracking information may be viewed by logging into your account on our website.

Customer Support

For questions regarding your order, please contact:
customerservice@monsterjanitorial.com

Flat Fee & International Shipping

Flat Fee Shipping – Continental United States

The $16.95 flat fee shipping applies only to standard parts orders shipped via UPS Ground within the Continental United States.

Flat fee shipping does NOT apply to:

Oversized or heavy parts
Freight shipments
Equipment orders
Hazardous materials

Additional Notes:

Oversized, overweight, hazardous, or freight items may incur additional charges
Alaska and Hawaii orders may require additional shipping fees
Shipping method is selected at Monster Janitorial’s discretion
Customers will be notified prior to shipment if additional charges apply

Canada Shipping – Standard Parts

Flat rate shipping: $75.00 USD for standard parts orders
Orders ship via USPS International
Customer is responsible for all duties, taxes, brokerage fees, and customs charges
Delays related to customs clearance are outside Monster Janitorial’s control
Oversized, heavy, or freight shipments to Canada will be quoted separately

Shipping Address Responsibility

Monster Janitorial LLC ships only to the purchaser’s physical business or residential address. If items are shipped to an alternate location, the purchaser assumes full responsibility for loss, theft, or misdelivery. UPS does not deliver to PO Boxes.

Backorders & Substitutions

Monster Janitorial LLC reserves the right to substitute a product of equal or comparable specification in the event of a manufacturer backorder. Customers will be notified if a substitution is required.

Damage & Shortage Claims

All missing or damaged items must be reported within 48 hours of delivery by emailing:
tonya@monsterjanitorial.com

Claims submitted after 48 hours will not be processed.

Estimated Shipping Times (In-Stock Items Only)

Shipping times below are manufacturer estimates for in-stock items only and are not guaranteed. Customers will be notified of any backorders.

Typically ships within 48 hours:
Advance Nilfisk, Aztec, Clarke, Crusader, IPC Eagle, Koblenz, Minuteman, Pioneer Eclipse, Powr-Flite, ProTeam, Sandia, Tennant, Tornado, US Products, US Viper

Typically ships within 2–5 business days:
NSS, TASKI

Typically ships within 7–10 business days:
Karcher, Windsor

Returns & Order Cancellation Policies

Parts Returns (30-Day Policy)

Parts may be returned within 30 days of invoice date with prior approval
No returns accepted after 30 days
USA returns only; international returns are not accepted
Part orders may be cancelled within 24 hours, subject to approval
Electronic components, chargers, batteries, and special-order items may be non-returnable

Parts Returns by Manufacturer

Unless otherwise stated:

20% restocking fee applies to returned or cancelled parts
EDIC parts carry a 25% restocking fee
Customer is responsible for all return freight charges

Applicable manufacturers include:
Advance Nilfisk, Aztec, Century 400, Clarke, Crusader, IPC Eagle, Koblenz, Mastercraft USA, Mercury, Minuteman, NaceCare, NSS, Pioneer Eclipse, Powr-Flite, ProTeam, Pullman Holt, Sandia, TASKI, Tennant, Tornado, US Products, US Viper, Windsor

Pacific Floorcare (Parts & Equipment)

Prior approval and RMA required
Returns not accepted after 90 days from invoice
Items must be unused and in original packaging
20% restocking fee applies
Orders cancelled after processing are also subject to a 20% restocking fee

Equipment Returns Policy (Commercial Equipment)

Commercial equipment purchases are generally considered final sale.

General Equipment Return Conditions

Equipment returns are not guaranteed and require prior written authorization (RMA) from both the manufacturer and Monster Janitorial.

Approved returns must be:

Unused
Unopened
Complete with all manuals, accessories, and original packaging

Used, assembled, installed, or operated equipment is not eligible for return.

Additional Conditions:

Customer is responsible for all return freight, handling, and insurance
Original outbound shipping charges are non-refundable

Equipment Restocking Fees

Approved equipment returns are subject to manufacturer restocking fees, typically ranging from 15% to 25%. Fees are deducted after inspection and approval. Credit is issued only after the equipment is received and inspected.

EDIC Equipment Returns

Prior written authorization required
Return requests must be made within 15 calendar days of delivery
Equipment must be unused
25% restocking fee applies
Customer is responsible for all return shipping costs
Collect or freight-due shipments will be refused

Warranty-related issues are handled separately under EDIC warranty policy.

TASKI Equipment Returns

TASKI equipment returns are governed strictly by manufacturer policy:

Typical return window: ~30 days from invoice
RMA required
Equipment must be new, unused, unopened, and complete
Restocking fee typically 15%–25%
Special-order, custom, demo, or discontinued equipment is non-returnable

Karcher & Windsor Equipment Returns

As an authorized distributor of Karcher and Windsor commercial equipment:

Returns may be considered within 30 days of delivery with approved RGA
Equipment must be unused, uninstalled, and in original packaging
20–25% restocking fee applies
Customer is responsible for all return freight costs
Original shipping charges are non-refundable
Gas-powered units must be completely drained of fuel and oil prior to return

Warranty claims are handled through authorized service channels and are not considered returns for refund.

Important Equipment Return Notes

Equipment returns are reviewed case by case
Manufacturer approval is required prior to return shipment
Orders cancelled after processing or shipment may incur restocking and freight charges
International equipment orders are non-returnable

Service & Maintenance Disclaimer

Monster Janitorial sells equipment and OEM replacement parts. Manufacturer service plans, on-site repairs, and maintenance services are provided directly by the manufacturer or authorized service providers and are not included with equipment purchases unless contracted separately by the end user.