Shipping Policies
1. We reserve the right to choose method of delivery, on all flat fee and free shipping orders. Most orders however, will be delivered by common carriers or UPS Ground service.
2. Hazardous materials and oversized products may require additional shipping costs. In these cases you will be notified after your order has been placed either by email or telephone of additional charges.
3. You will be emailed a confirmation of each order and you will be able to monitor the status of your order by logging in to our main catalog.
4. You may contact us at any-time regarding your order at email at tonya@monsterjanitorial.com.
5. $14.95 Flat Fee Delivery is only valid on UPS Ground Shipments within the Continental United States. Additional handling fees apply to Hawaii and Alaska shipping.
6. Monster Janitorial LLC will only ship to the purchasers physical location. If items are shipped to a location that is not the purchasers home or business the purchaser will be responsible for any items that are lost and any or all shipping charges. UPS does not ship to Post Office boxes or Post Offices.
7. Monster Janitorial LLC reserves the right to replace your product with a product of equal similarity in the case of a back order.
8. All missing or damaged items must be reported within 48 hours by emailing us at tonya@monsterjanitorial.com. Claims for damage or missing products will not be processed after 48 hours of receiving products.
Estimated Shipping Times
Listed by manufacturer:
Advance Nilfisk: Parts and products typically ship within 48 hours.
Aztec: Parts and products typically ship within 48 hours.
Century 400: Parts and products arrive in 7-10 business days.
Clarke: Parts and products typically ship within 48 hours.
Crusader: Parts and products typically ship within 48 hours.
IPC Eagle: Parts and products typically ship within 48 hours.
Koblenz: Parts and products typically ship within 48 hours.
Mastercraft USA: Parts and products typically ship within 48 hours.
Minuteman: Parts and products arrive in 10-14 business days.
NSS: Parts and products typically ship within 48 hours.
Pioneer Eclipse: Parts and products arrive in 10-21 business days.
Powr-Flite: Parts and products typically ship within 48 hours.
Proteam: Parts and products typically ship within 48 hours.
Pullman Holt: Parts and products arrive in 7-10 business days.
Sandia: Parts and products typically ship within 48 hours.
Taski: Parts and products typically ship in 7-10 business days.
Tennant: Parts and products typically ship within 48 hours.
Tornado: Parts and products typically ship within 48 hours.
US Products: Parts and products typically ship within 48 hours.
US Viper: Parts and products typically ship within 48 hours.
Windsor: Parts and products arrive in 10-21 business days.
If you have questions on shipping transit times please contact customer support before placing your order. The above are guidelines only for in stock parts. You will be notified of any backorders.
Returns Policies And Order Cancelation Policies
Sales on all types of floor equipment are final with no returns allowed.
No returns are accepted after 30 days on all products.
Part orders may be cancelled within 24 hours if approved by Monster Janitorial.
*Electronic components including special order battery chargers may not be returnable.
Parts Returns Listed by manufacturer:
Advance Nilfisk: 20% restocking fee for all returned parts or cancelled orders. Customer is responsible for all return freight charges.
Aztec: 20% restocking fee for all returned parts or cancelled orders. Customer is responsible for all return freight charges
Century 400: 25% restocking fee for all returned parts or cancelled orders. Customer is responsible for all return freight charges.
Clarke: 20% restocking fee for all returned parts or cancelled orders. Customer is responsible for all return freight charges.
Crusader: 20% restocking fee for all returned parts or cancelled orders. Customer is responsible for all return freight charges.
IPC Eagle: 20% restocking fee for all returned parts or cancelled orders. Customer is responsible for all return freight charges.
Koblenz: 20% restocking fee for all returned parts or cancelled orders. Customer is responsible for all return freight charges.
Mastercraft USA: 30% restocking fee for all returned parts or cancelled orders. Customer is responsible for all return freight charges.
Mercury: 20% restocking fee for all returned parts or cancelled orders. Customer is responsible for all return freight charges.
Minuteman: 25% restocking fee for all returned parts or cancelled orders. Customer is responsible for all return freight charges.
NaceCare: 25% restocking fee for all returned parts or cancelled orders. Customer is responsible for all return freight charges.
NSS: 20% restocking fee for all returned parts or cancelled orders. Customer is responsible for all return freight charges.
Pioneer Eclipse: 30% restocking fee for all returned parts or cancelled orders. Customer is responsible for all return freight charges.
Powr-Flite: 20% restocking fee for all returned parts or cancelled orders. Customer is responsible for all return freight charges.
Proteam: 20% restocking fee for all returned parts or cancelled orders. Customer is responsible for all return freight charges.
Pullman Holt: 20% restocking fee for all returned parts or cancelled orders. Customer is responsible for all return freight charges.
Sandia: 20% restocking fee for all returned parts or cancelled orders. Customer is responsible for all return freight charges.
Taski: 20% restocking fee for all returned parts or cancelled orders. Customer is responsible for all return freight charges.
Tennant: 20% restocking fee for all returned parts or cancelled orders. Customer is responsible for all return freight charges.
Tornado: 20% restocking fee for all returned parts or cancelled orders. Customer is responsible for all return freight charges.
US Products: 20% restocking fee for all returned parts or cancelled orders. Customer is responsible for all return freight charges.
US Viper: 20% restocking fee for all returned parts or cancelled orders. Customer is responsible for all return freight charges.
Windsor: 25% restocking fee for all returned parts or cancelled orders. Customer is responsible for all return freight charges.